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Frequently asked questions

How renting on the iappy network works, from search to drop-off. If you're looking for information about a booking you've already made, the reference is always the location where you picked up the car.

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If you're short on time

How do I book a car on iappy?

Enter where you need the car and your pick-up and drop-off dates: you'll see the rental locations near you with vehicles available for that period. Choose the category and package you prefer, complete digital check-in and confirm the booking.

How long does pick-up take?

If you've completed digital check-in, the contract is already signed when you arrive: at the location you just collect the keys and go. Average pick-up time across network locations is a few minutes.

How does the deposit work?

The deposit isn't a charge: it's an amount pre-authorised on your card at pick-up and released at drop-off, provided there's no damage or additional charges. The amount is shown clearly before you confirm the booking.

What documents do I need?

You need the driver's valid driving licence and an ID document. You upload them once during digital check-in and they stay linked to your profile for future rentals.

Didn't find your answer?

For questions about the platform, write to us. For a booking already made, contact the location: they'll answer faster.

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